Return & Exchange Policy

Do You Want to Exchange, Refund or Return a Product?

At Sports Planet, satisfaction matters to us the most. We provide exchanges within 3 days of purchase under the following conditions:

Eligible Conditions for Exchange:

• The product is faulty, damaged, or defective at the time of delivery.
• The product does not match the original order, or is not the item you actually purchased.

🔸 Delivery Charges applicable.

Return & Exchange Courier Charges

Any delivery cost of return/exchange item will be borne by the customer. In case the item is received damaged or the size you ordered is not the size you received, we will cover the return shipment charges by picking the goods up from your given address through courier.

Return Procedure

For return or exchange of your purchased item please email at [email protected] ow whatsapp at (0305-2118088) along with Your order number, photographic evidence of product and packaging. We will get back to you within next 24-48 hours on working days (Monday to Saturday).

Our customer support team will check if your return/exchange request is according to company “Return & Exchange Policy” and will send you return/exchange form in which all the details instruction to return/exchange products will be included.

If customer required sending more amount for exchanging products, shipment will be dispatched after receiving the difference amount.

Refund Policy

Customer will be eligible for refund after the product has been returned and accepted for return as per “Return & Exchange Policy”.

We will refund amount within 10 working days from the time we receive the returned goods. Refund amount will be issued after deducting Bank Charges and shipping charges.

If order was shipped on “Free Shipping” basis shipping charges will be deducted from refund amount.

Refund for Cancelled Orders (Before Dispatch):

We will refund amount within 2-10 working days from the date of cancellation of your order depending on the payment method used.